Privacy Policy

This policy explains how Lotus247 handles your personal data. We keep it plain and honest. When you use our platform, you trust us with information about yourself, and we take that seriously.

What data we collect

We only collect what we need to run your account and process your bets. This includes:

• Identity details: your name and date of birth, so we can confirm you are 18 or older.
• Contact details: your email address and phone number, used for account access, support, and important notices.
• Transaction data: your deposits, withdrawals, bet history, and payment method references.
• Device and usage data: your IP address, browser type, device model, and how you move through the site.

We do not store your full card numbers or bank passwords. Payments are handled by our payment partners.

Why we collect it

We use your data for clear reasons:

• To create and manage your account.
• To process deposits, withdrawals, and settle your bets.
• To confirm your age and identity, and to keep the platform fair.
• To answer your questions and provide support.
• To detect fraud, protect other players, and meet legal duties.
• To improve how the site works and fix problems.

Cookies

We use cookies and similar tools to keep you logged in, remember your settings, and understand how the site is used. Some cookies are essential for the platform to work. Others help us measure traffic. You can control cookies through your browser settings, though turning some off may affect how the site behaves.

How we protect your data

We use encryption for data in transit, restrict who can access your records, and review our systems regularly. No system is ever fully risk-free, but we work to keep your information safe. We ask you to help by keeping your password private and using a strong, unique one.

Who we share with

We do not sell your personal data. We share it only when needed:

• Payment processors: to complete your deposits and withdrawals.
• Support and service providers: who help us run the platform under strict confidentiality.
• Authorities: when the law requires it, or to prevent fraud and abuse.

Your responsibilities

Keeping your account safe is a shared effort. Please choose a strong password, do not reuse it on other sites, and never share your login. Log out on shared devices, and be careful with emails or messages that ask for your details. We will never ask for your full password. If a message claims to be from us and asks for it, treat it as suspicious and contact us to check.

How long we keep it

We hold your data for as long as your account is active and for a reasonable period after, so we can meet legal, tax, and anti-fraud requirements. When we no longer need it, we delete or anonymise it. Some records must be kept longer where the law requires, such as transaction histories used for accounting.

Your rights

You have control over your information. You can:

• Ask for a copy of the data we hold about you.
• Correct details that are wrong or out of date.
• Request deletion of your data, subject to our legal duties.
• Object to certain uses of your data.

To make a request, reach us through the contact options below. We may need to confirm your identity first.

Children

Lotus247 is for adults aged 18 and over only. We do not knowingly collect data from anyone under 18. If we learn that a minor has registered, we close the account and delete the data.

Analytics

We use basic analytics to understand which pages are visited and how the platform performs. This helps us fix problems and improve the experience. Where we can, we look at this data in a grouped form that does not single you out.

Changes to this policy

We may update this policy as our platform or the law changes. The latest version always lives on this page, with the date it took effect shown below. If we make an important change, we will take reasonable steps to let you know.

Contact us

Questions about your privacy? Message us on WhatsApp or use our contact page. We aim to reply quickly and clearly.

Last updated: August 2026